1. Overview and Scope

This Shipping & Delivery Policy applies to all orders placed through rollandtag (www.rollandtag.com). We specialize in high-quality travel organization accessories, shipping directly to customers across Europe. By completing a purchase on our website, you agree to the terms set out below.

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2. Dispatch Location

All items are fulfilled, packaged, and dispatched from our primary operations facility located at:

rollandtag Fulfillment Center
175 McDermot Ave
Winnipeg, MB R3B 0S1
Canada

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3. Destination Coverage

We provide international delivery services across European countries. Standard fulfillment and routing are managed to ensure efficient global transport directly to your delivery address.

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4. Order Processing Time

Order Handling & Fulfillment: Orders are processed, checked, and dispatched within 1 to 3 working days following payment confirmation.
 Orders placed on weekends or official public holidays will begin processing on the following working day.

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5. Transit Times and Logistics Carriers

We partner with established global express courier services, including Priority services from carrier partners such as DHL, FedEx, and UPS, to ensure prompt transport to Europe.

Estimated Shipping Time: Standard transit to European addresses generally takes 5 to 9 working days from the date of dispatch.
 Estimated transit times are provided as guidelines based on standard operational conditions.

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6. Order Tracking & Notifications

Automated email updates are sent to the email address provided during checkout at key stages of the delivery process, including:
1. Dispatch Confirmation: Sent when the parcel leaves our facility, containing parcel tracking references.
2. Carrier Acceptance: Sent when the parcel arrives at the primary carrier hub.
3. Out for Delivery: Sent when the local carrier initiates final delivery to your destination.

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7. Delivery Delays and Investigation Protocol

If your package exceeds the standard estimated transit timeframe (9 working days post-dispatch):

1. Formal Logistics Inquiry: rollandtag will open a formal trace and investigation with the designated carrier (DHL, FedEx, or UPS).
2. Resolution Timeline: Investigations generally take 5 to 10 working days to conclude.
3. Remedial Action: Depending on the carrier’s verified findings (e.g., confirmed loss in transit, non-delivery, or damaged goods), rollandtag will issue a full refund to the original payment method or dispatch a replacement shipment.

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8. Customs, Duties, and Taxes (European Orders)

Import Taxes & VAT: For shipments originating from Canada into the European Economic Area (EEA) and the United Kingdom, orders may be subject to local Import VAT, customs duties, or carrier clearance fees upon arrival in the destination country.
 Customer Responsibility: Unless expressly collected at checkout in accordance with applicable customs schemes, any import duties, taxes, or clearance fees assessed by local customs authorities remain the responsibility of the recipient.

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9. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details at checkout. rollandtag is not liable for delayed, misrouted, or failed deliveries caused by inaccurate or incomplete address entries provided by the customer.

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10. Contact Us

For questions regarding your shipment status or shipping policy details, please reach out directly:

Brand / Store Name: rollandtag
Official Website: www.rollandtag.com
* Customer Support Email: promo@rollandtag.com